Hello, I’m Wayne. I am a
designer and creative problem solver.

Case Studies
Case Study: Apply Today!
Apply Today!

When dealing with your personal finances, consumers want a painless experience. 2024.

Case Study: Customer Portal
Customer Portal

Empowering users with account management tools that are simple, intuitive, and online. 2025.

Case Study: Brand/Identity
Brand/Identity

Establishing a brand identity and implementing it across multiple channels. 2020.

Case Study: Online Presence
Online Presence

Building web capabilities as well as a strong online presence. 2019.

Case Study: Customer Engagement
Customer Engagement

Targeted emails, well crafted landing pages, and key touchpoints. Mapping the user journey. 2019.

Case Study: Navigation + User Flow
Navigation + User Flow

Stakeholder and user interviews to uncover what is at the heart of the right experience. 2019.